In the event of a dispute between a buyer and a seller on our Clicktofournisseur marketplace, we act as a trusted third party and intervene to find a solution satisfactory for both parties.
The dispute management process begins with informal mediation. We request buyers to contact the seller first to resolve the issue amicably. If this does not work, we encourage buyers to contact our customer service to report the problem.
Our customer service team will review the matter and attempt to find a mutually satisfactory solution. If an amicable solution cannot be found, we may propose the establishment of an online mediation or arbitration procedure. This will help find a definitive solution to the dispute.
In all cases, we ensure that the rights of our buyers are protected and that sellers comply with quality standards and contractual obligations.

The policy for handling complaints and amicable resolution of disputes of www.clicktofournisseur.com is detailed in the company's general conditions of sale (CGV) in part 18.